Scope of This Return Policy
This Return Policy applies to products supplied by Anshan Ganghua Safety Protection Technology Co., Ltd., including custom workwear, industrial uniforms, labor protection apparel, samples and batch orders.
Specific return, replacement or claim terms may be further defined in a quotation, pro forma invoice, purchase order, sales contract or written agreement. Confirmed written order terms will control where they differ from this general policy.
Customized Product Notice
Many of our products are made or prepared according to customer requirements, including fabric, color, size chart, logo, reflective tape, label, packaging, quantity and other specifications.
Customized products that match the approved sample, confirmed specification, written artwork approval or order requirements are generally not returnable because of preference changes, incorrect customer information, market changes or buyer remorse.
Inspection After Delivery
Customers should inspect goods promptly after delivery, including carton condition, quantity, product style, color, size, logo, packaging and visible workmanship.
Any shortage, visible damage, wrong item, obvious defect or shipment discrepancy should be reported as soon as reasonably possible with supporting evidence.
Delayed inspection or delayed reporting may make it harder to verify the issue and may limit available remedies.
Quality Issues and Evidence
If you believe there is a quality issue, please provide order number or invoice reference, product name, quantity affected, clear photos or videos, carton labels, inspection notes and a detailed description of the problem.
We may request additional evidence, sample return, third-party inspection results or production records to determine whether the issue is caused by production, shipping, storage, customer handling or normal product tolerance.
Minor differences in color, fabric texture, measurement or logo position may occur within reasonable manufacturing tolerance unless a stricter tolerance was agreed in writing before production.
Available Remedies
After review and confirmation, reasonable solutions may include repair guidance, replacement, replenishment, remake, discount, credit, partial refund, future order compensation or another mutually agreed solution.
The appropriate remedy depends on the nature of the issue, quantity affected, order value, product customization level, evidence provided and the confirmed commercial terms.
We do not promise automatic refunds or returns for every issue. Each case will be reviewed based on the actual facts and written order requirements.
Non-Returnable Situations
Products are generally not eligible for return if they were produced correctly according to approved samples or confirmed written specifications.
Returns may not be accepted for customer ordering errors, incorrect size selection, incorrect logo file, late design changes, improper storage, misuse, unauthorized alteration, normal wear and tear, or damage caused after delivery.
Products that have been used, washed, altered, resold, contaminated or handled in a way that affects quality review may not be accepted for return unless otherwise agreed in writing.
Return Authorization Required
No goods should be returned without our written authorization. Please contact us first and wait for written instructions before sending any product back.
Unauthorized returns may be refused, delayed or returned to sender. Return shipping address, method, documentation and responsibility for freight costs must be confirmed in advance.
Return Shipping Costs
Return shipping costs will be handled according to the cause of the issue and the confirmed written agreement.
If a confirmed production defect or shipment error is our responsibility, we will discuss reasonable handling of return freight or replacement shipment costs.
If the return is caused by customer error, preference change or unauthorized order change, the customer may be responsible for related freight, customs, handling and restocking costs where applicable.
Order Changes and Cancellations
Order changes or cancellations must be requested as early as possible and confirmed in writing.
Once materials have been purchased, fabric has been cut, logos have been prepared, samples have been approved or mass production has started, cancellation may not be possible or may involve costs already incurred.
Contact for Return or Claim Requests
For return, replacement or quality claim requests, please contact us at 1287577821@qq.com or by phone at +86 412 855 8966.
Please include your order reference, product details, quantity affected and clear evidence so that our team can review the case efficiently.